Frequently asked questions

Studio Dewi is based exclusively in Kraków, at aleja Zygmunta Krasińskiego 24A/9. Visit our Contact page for directions and contact details.

Yes. A shower is required before your massage. You shower on your own, in privacy. Shower facilities and the essentials for preparing for your session are available at the studio.

Before arranging your appointment, tell your practitioner about relevant health conditions, medication, injuries and recent procedures. If you are unsure whether a massage is suitable for you, consult your doctor before visiting.

A couples session is led by two practitioners. We confirm the available team by phone when arranging your appointment. To book a couples massage, purchase a voucher and contact the studio by phone to agree a date and time.

No. Everyone experiences a session differently. We do not promise a particular response or outcome. Mindfulness, comfort and respect for agreed boundaries come first.

No. Continuous eye contact is neither required nor expected. You are welcome to close your eyes and focus on your breathing and sensations.

Nudity may be part of a tantric session. Before the massage, discuss your comfort, needs and the scope of touch with your practitioner. Consent to one part of the session does not mean consent to everything else. You can express discomfort or ask to stop the session.

Practitioners normally keep their intimate areas covered. If a particular method involves a different approach, this must be discussed beforehand and agreed to by both parties. Clear boundaries and the comfort of both client and practitioner remain essential.

No. Clients must not touch the practitioner during the session. This rule protects professional boundaries, comfort and safety, and allows you to focus on your own experience.

No. Masturbation is not permitted during a session. Please respect the studio rules and the boundaries agreed with your practitioner.

No. Sexual activity is not permitted on the premises, including after a massage. Please respect the nature of our space and the studio rules.

Reasons may include aggression, crossing staff boundaries, disregarding studio rules or missing an appointment without contacting us. Each situation is considered individually. If you need to change an appointment, contact us at least 24 hours before your session.

At the studio, you can pay in cash in PLN, EUR or USD. Online vouchers can be paid for using a method offered by the payment provider, such as BLIK, card or bank transfer. Online payments are settled in PLN; website prices in other currencies are indicative.

Your voucher code and PDF are emailed after the payment provider confirms successful payment. Starting a payment does not mean the order has been paid. If the status is unclear, contact us with your order number before trying again.

No. You need to agree a date and time with the studio by phone. A reservation deposit confirmation is separate from a fully paid voucher; the remaining balance is settled as agreed when booking. For appointment changes, please contact us at least 24 hours before your session. Full deposit terms are set out in our Terms and Conditions.

Vouchers are valid for 3 months; the exact expiry date appears on the document. A paid extension may be arranged, with details available after creating an account on our website. Check your expiry date and contact the studio in good time to discuss the available options.