Regulations for the provision of electronic services
Voucher terms
- Your voucher is valid for three months from purchase. The exact expiry date is printed on the voucher.
- Vouchers cannot be redeemed after expiry. An extension is available for an additional fee and must be agreed with the studio before the expiry date. Details are available in your customer account after registering on our website.
- Vouchers cannot be exchanged for cash and are not subject to voluntary refunds. This does not restrict your statutory right of withdrawal, complaint rights or any other rights provided by law.
- For online purchases, consumers generally have a 14-day right of withdrawal. You may send your notice to biuro@studiodewi.pl. Statutory exceptions apply only where provided by law.
Deposit (zadatek under Polish law) — booking and settlement terms
The deposit forms part of the price of your selected massage. It is deducted from the price when the service is provided. Pay the remaining balance in one cash payment at the studio.
Arrange and confirm your appointment with the studio by phone. Payment alone does not reserve a date or time. You receive a payment confirmation with a Z reference, rather than a gift voucher PDF.
Request a change to your confirmed appointment at least 24 hours before the session. Once the studio agrees to a new appointment, your deposit transfers to that booking.
Cancellation less than 24 hours before the session or non-attendance: if the client is responsible for the failure to perform the contract, the studio may withdraw from the contract and retain the deposit under Article 394 of the Polish Civil Code. This also applies, for example, to cancellation 2 hours before the appointment. Giving notice of cancellation does not in itself entitle the client to a deposit refund. Each case is assessed taking account of the reason for cancellation and statutory consumer rights.
If the studio is responsible for the failure to perform the contract, you may withdraw and claim twice the deposit. If both parties agree to end the contract, or neither party or both parties are responsible, the deposit is returned in the amount paid.
These terms do not restrict statutory distance-contract withdrawal rights, complaints or other consumer rights. To change your appointment or discuss settlement, contact +48 573 317 666 or biuro@studiodewi.pl.
Studio Dewi – Last updated: May 9, 2025
§ 1. General Provisions
The Regulations define the rules for the provision of services electronically via the website https://studiodewi.pl, run by Milena Mysera operating under the name Milena Mysera "DEWI", entered into the Central Register and Information on Business, NIP: 7282619983, REGON: 360764218, with its registered office at ul. Aleja Zygmunta Krasińskiego 24A, 30-101 Kraków.
Contact with the Service Provider is possible at the following e-mail address: biuro@studiodewi.pl
Use of the website constitutes acceptance of these Regulations.
§ 2. Definitions
Service provider – Milena Mysera "DEWI".
Service – website at https://studiodewi.pl.
User – any person using the Website.
Services – services provided electronically by the Service Provider, including, among others: contact forms, newsletter subscriptions, online reservations, purchase of vouchers.
§ 3. Types and scope of services
The Service Provider provides the following services via the Website: providing information content and service offers (e.g. massages, workshops),
possibility of contact via the contact form,
possibility of subscribing to the newsletter,
possibility of booking an appointment,
possibility of purchasing gift vouchers for services offered by Studio Dewi.
The services are provided free of charge, except for the purchase of vouchers, which are subject to a fee.
§ 4. Vouchers
The User may purchase gift vouchers via the Website or by e-mail.
Vouchers entitle you to use a specific service at Studio Dewi on a specified date.
The standard validity period of the voucher is 3 months from the date of purchase, unless otherwise indicated on the voucher.
Occasional or special vouchers (e.g. Christmas, promotional) may have a different validity period determined individually.
After the voucher expires, it cannot be redeemed or extended unless otherwise agreed with the Service Provider.
§ 4a. Payments
Payments for the purchase of vouchers are made via secure online payment systems: Przelewy24.pl – operator: PayPro S.A. based in Poznań,
iMoje – operator: ING Bank Śląski S.A.
The data required to make a payment is not processed or stored by the Service Provider, but only by payment operators.
§ 5. Technical conditions
To use the Website you need: a device with Internet access,
a current web browser that supports HTML5, CSS3 and JavaScript,
active e-mail address,
cookie support enabled.
§ 6. Terms of use of services
The User undertakes to use the Website in accordance with the law, good practices and these Regulations.
It is prohibited to provide content that is illegal or violates the personal rights of third parties.
§ 7. Personal data
Users' personal data are processed in accordance with the provisions of the GDPR and the principles set out in the Privacy Policy.
§ 8. Complaints
Complaints regarding the functioning of the Website or purchased services should be submitted electronically to the following address: biuro@studiodewi.pl
The Service Provider will consider the complaint within 14 days of its receipt.
§ 9. Copyrights
All materials posted on the Website are protected by copyright and are the property of the Service Provider or have been used under appropriate licenses.
Their copying or use without the consent of the Service Provider is prohibited.
§ 10. Final provisions
The Service Provider reserves the right to change these Regulations. The changes come into force when they are published on the Website.
In matters not regulated by the Regulations, the provisions of Polish law shall apply, including in particular: the Act of July 18, 2002 on the provision of electronic services,
Act of 30 May 2014 on consumer rights,
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council.